Customer Marketing Lead, Community

About Glean:   Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.   At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.   Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.   If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.   About the Role:   Glean is seeking a Customer Marketing Lead, Community to build, grow, and humanize our customer community, the Gleaniverse. In this role, you will own the day-to-day experience of our admins, champions, and power users across our community channels and customer email comms, turning them into an engaged network that drives product adoption, peer-to-peer learning, and customer advocacy. You’ll design and run programs that connect customers to each other and to Glean, create clear feedback loops into Product and Marketing, and make our community a strategic engine for retention and growth. This is a highly cross-functional, visible role for someone who loves working with customers and bringing structure to a fast-growing, AI-first environment.   You will: Own the day-to-day customer engagement strategy for the Gleaniverse, including programming, content, and moderation that keeps admins and power users active, informed, and connected. Design and run community programs (office hours, webinars, cohort sessions, spotlights, AMAs) that help customers discover new use cases, deepen product expertise, and accelerate adoption. Partner closely with Customer Success, Product Marketing, and Support to translate roadmap updates, launches, and best practices into clear customer email communications, community posts, and scalable enablement. Create and maintain community playbooks, guidelines, and an internal “community toolkit” so Sales, CS, and Marketing can easily plug into community programs and request campaigns or announcements. Build feedback loops from the community into Product and GTM teams, turning questions, feature requests, and success stories into inputs for roadmap, content, and customer marketing. Define and track core community health metrics (membership, user engagement, program participation, impact on adoption) and use these insights to refine programming and prove business impact over time. About you: 8+ years of experience in community management, customer comms, customer experience, or a closely related role in B2B SaaS, preferably with ownership of a customer or admin community. Strong program builder who can design, launch, and iterate on customer engagement programs, events, and customer communications, balancing strategy with hands-on execution in a fast-paced environment. Exceptional written and verbal communicator, comfortable drafting clear, on-brand copy, presenting to customer audiences, and engaging confidently with both end users and executive stakeholders. Highly organized and detail-oriented, able to manage multiple programs, calendars, and stakeholder needs while maintaining a consistent, high-quality community experience. Collaborative and customer-obsessed, with a track record of working cross-functionally with Marketing, Product, Customer