AI Customer Lifecycle Manager

Bloomreach is building the world’s premier  agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the  entire  customer journey. We're taking  autonomous search  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making  conversational shopping  a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of  autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine —  Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is seeking an AI Customer Lifecycle Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. In this role, you will work hand-in-hand with Marketing Ops, Customer Success, RevOps, and team to ensure AI capabilities intelligently serve every customer interaction - from onboarding and enablement to renewals, upsell, and support escalations. You'll play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how we engage customers at scale.  You'll also own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach's go-to-market decisions. The ideal candidate combines an understanding of B2B customer success with AI aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer). You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.    The base salary range for this position is CZK 1,000,000-CZK 1,300,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Your job will be to: Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type. Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction. Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities. Participate in building the AI stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Gainsight, Von, or other automation platforms and analytics platforms to co-create a future-ready customer stack that scales across all customer types. Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage. Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement. Enable success teams