Strategic Accounts Manager

Opportunity Overview: We are seeking a Strategic Accounts Manager to join our Payment Integrity Team. In this role, you will help support and grow key client relationships while serving as an important liaison to cross-functional and internal teams. You will play a key role in ensuring clients receive a high-quality experience through strong communication, operational support, and proactive problem solving. This role is highly collaborative and customer-focused, requiring someone who enjoys building relationships, navigating complex issues, and driving continuous improvement. You will partner closely with leadership and internal stakeholders to support strategic initiatives, improve processes, analyze client data and trends, and help identify opportunities to enhance the value delivered to clients. Your work will directly contribute to client satisfaction, retention, and long-term growth. The ideal candidate is organized, analytical, adaptable, and comfortable working in a fast-paced environment. You enjoy using data to inform decisions, communicating clearly across teams, and helping drive execution on important customer priorities. You are proactive, solutions-oriented, and passionate about delivering an exceptional client experience. People who succeed at Cohere are empathetic teammates who are candid, collaborative, and caring, and who embody our core values and principles. We believe diverse, inclusive teams create the most meaningful impact, and we are committed to fostering a supportive and growth-oriented environment for everyone. What you’ll do: Manage and monitor client communications, ensuring timely responses, issue resolution, and escalation when appropriate Track and coordinate client-submitted support tickets across internal teams through resolution Analyze client data, trends, and key performance metrics to generate insights and support strategic decision-making Develop customer-facing materials, reports, presentations, and communications that clearly convey recommendations and value Support cross-functional initiatives related to client onboarding, implementation, process improvements, training materials, and communication strategies Partner closely with operations, analytics, product, clinical, compliance, and other internal stakeholders to solve complex client challenges Participate in monthly and quarterly business reviews both internally and externally with clients Proactively identify opportunities to improve client experience, operational processes, and customer outcomes Help ensure alignment across teams to support successful client execution and long-term account growth What you’ll need: Must-haves Bachelor’s degree in a related field 6+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles Strong communication, relationship management, organizational, and problem-solving skills Experience supporting cross-functional initiatives and collaborating with both business and operational teams Analytical mindset with the ability to interpret data, identify trends, and support business recommendations Comfortable operating in a fast-paced, evolving environment with shifting priorities Self-motivated, adaptable, and highly collaborative Passionate about delivering a proactive, supportive, and partner-oriented client experience Passion for improving the healthcare system and helping drive better outcomes for clients and patients Nice-to-haves Healthcare domain experience strongly preferred; experience working with health plans is a plus Familiarity with Mac, Google Suite, Confluence, and JIRA Experience supporting strategic client initiatives, implementations, or operational process improvements Demonstrated ability to learn quickly and take initiative in unfamiliar areas Project management experience, including planning, coordination, and execution across multiple stakeholders  Pay & Perks: 💻 Fully remote opportunity with about 10% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program  📈 401K retirement plan with company match; flexible spending and health savings account  🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave  🐶 Pet insurance   The salary range for this position is $125,000 - $140,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Behavioral Interview(s) *Subject to change About