Sr Partner Success Manager

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers.This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world. Areas of ownership: Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements What Success Looks Like You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams You operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners, driving accountability, operational clarity, and long-term value realization You identify and unlock growth opportunities by helping partners expand successful AI and CX initiatives across additional business units, regions, and enterprise use cases Who you are: You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles You have experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations You have a proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners You have a strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations You understand enterprise delivery models, implementat