Sr. Director, IT and AI Transformation

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.  Job Title (Sr) Director, IT and AI Transformation Organizational Reporting CISO Purpose of the Job This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents. Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance. Responsibilities & Accountabilities 1. Enterprise AI Platform & Automation Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration) Drive adoption of AI across functions (GTM, Engineering, G&A) Establish governance for AI usage, model risk, data access, and safe deployment along Partner with Security on AI risk management (data leakage, prompt injection, model misuse) Standardize tooling for prompt management, orchestration layers, and agent frameworks Define and track KPIs such as: % of workflows automated Ticket deflection via AI Employee productivity gains 2. IT Operations & Employee Experience Own global IT service delivery, including: Service Desk (L1–L3 support, self-service, automation-first) Endpoint and asset lifecycle management (laptops) Identity-adjacent user lifecycle workflows (joiner/mover/leaver in partnership with IAM/Security/People) Deliver a consumer-grade employee experience with measurable SLAs and NPS (Net Promoter Score) 3. Corporate Infrastructure & SaaS Enablement Own baseline corporate technology stack including: Collaboration tools (Zoom, Slack), productivity suites (M365), idp (Okta), endpoint tools (MDM) Corporate internet and Zoom rooms for 6sense offices Ensure systems are: Highly reliable and scalable Optimized for a remote-first workforce Partner cross-functionally to enable fast, secure SaaS adoption 4. Automation, AIOps, and Operational Excellence Drive an “automation-first” operating model across IT Implement AIOps capabilities to: Reduce incidents Predict failures Automate remediation Eliminate repetitive manual work across IT and adjacent teams Establish clear operational metrics, including: MTTR (Mean Time to Resolution) Ticket deflection rate Automation coverage Cost per employee supported 5. Security & Compliance Partnership Partner closely with Security to ensure: Compliance with SOC 2, ISO 27001, ISO 42001, and internal controls Secure deployment of IT and AI systems Integrate security by design into IT and AI platforms Support audits and evidence collection through automation 6. Vendor & Financial Management Own strategic vendor relationships across IT and AI tooling Optimize cost, utilization, and contract value Rationalize overlapping tools and drive platform consolidation Performance Measurement/KPIs % reduction in manual IT work through automation AI adoption across internal workflows and teams Employee experience (NPS, ticket resolution time, self-service rates) Reliability and performance of IT systems Audit and compliance outcomes Cost efficiency per employee Person Specification Experience 10+ years in IT, with 5+ years leading global, high-performing teams Experience operating in a cloud-native SaaS environment Proven track record of driving automation and operational transformation Deep understanding of: IT Service Management (ITSM / ITIL) Endpoint and asset management SaaS and corporate infrastructure environments Strong partnership with Security on compliance and audit programs Preferred Experience building or leading Enterprise AI or internal AI platforms Familiarity with: LLMs (large language models) AI agents and orchestration frameworks Retrieval-base