Product Success Engineer

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. ABOUT US: At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership.  Our focus is to continuously drive innovation while delivering meaningful, actionable data.  The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing.  The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk.  Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next. Supported and funded by our investors, Softbank, M12, Hyundai Cradle, Point72 Ventures, Microsoft and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver products that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 3x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up.  Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. POSITION SUMMARY: We are looking for a Product Success Engineer to join our fast-growing team in San Diego. The Product Success Engineer will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones. MINIMUM REQUIREMENTS:  Requires 80 % time in office (5 days a week) Willingness for domestic travel as needed (approx. 5-10%) Assist with the development of Technical Documentation in conjunction with our India team.   Assist PM department with PRD development. Install & Repair SOPs (Standard Operating procedures). Product use SOPs Assist with hardware design issues such as  Product design Custom cable designs Manufacturing and cable drawings Hands on Installation support and product testing at friendly customers Work with Product management to review and contribute to product requirements for new products Assist with development of internal procedures and processes Domestic travel as required for product support issues. Less than 10% Unusual Hours may be required at times to work with our India team Flexible working hours are granted, however interfacing with engineering teams in India may require early morning (7:00 am) or nightly (9:00 pm) meetings General assistance to the team as time allows 2 + years of experience working in a professional product development environment Good communication skills and the ability to work with other groups within the company Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes Self-motivated with the ability to work independently to meet product milestones   PREFERED QUALIFICATIONS: Test Engineering background a plus Experience with product testing and development Ability to read design schematics and understanding basic circuit analysis Root cause analysis debugging skills for both Hardware and Software are a big plus Familiarity with Microsoft office products such as MS Word, Excel and Power Point Familiarity with Linux OS a plus Terminal Command line Interface Ability to read and understand error messaging and debug software issues Basic scripting programing a plus (Python and Bash) Familiarity with SQL/AWS database queries (Postgres and MySQL) a big plus Familiarity with Cellular phone testing a plus Familiarity with 3D printers/CAD is a plus Assist with custom cable designs and mechanical drawings a plus Running Linux scripts to update new software and configurations onto devices a plus Testing and Validations of Application code for mobile phones a plus  Experience with JIRA (Project Ticket Tracking) and Confluence (PRD and Knowledge base) a plus Ability to figure out pinouts on various 3 rd  party external cameras and build a prototype adapter cable is a plus Education   Bachelor’s degree in Electrical Engineering, or a related technical field.   Compens