Platform Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.   Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: We are hiring a Platform Product Manager to own and evolve our Identity and Access Management (IAM) capabilities as our product and customer base continue to grow. This role will begin with a deep focus on IAM, particularly permissions, access control, and enterprise administration, working to enhance our offerings and strengthen the security posture of both our platform and our customers’ environments. This role is about building the control plane for an enterprise AI system. If you enjoy building foundational system capabilities, setting their long-term direction, and taking true ownership of how they evolve at scale, this role is for you. What You’ll Do: Own and drive the IAM product area end-to-end, including authentication, user management, access control models (e.g., RBAC), organizational administration (e.g., hierarchies / delegated admin), and audit log  Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate enterprise needs with longer-term platform goals Partner with security and engineering to plan, prioritize, and deliver improvements with a focus on reliability and enterprise readiness Work with Solution Architects and implementation teams to ensure IAM capabilities are practical to deploy, integrate, and operate in real-world enterprise environments Support integrations with enterprise systems used for access control and provisioning (e.g., HRIS, CCaaS, ITSM, identity providers) Operate effectively across multiple parallel workstreams, making clear product decisions as priorities evolve Ensure capabilities are clearly understood and usable by customer-facing teams, including guidance on configuration and operational considerations Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge, in partnership with other Product Managers What We’re Looking For: 3+ years of experience in product management or a deeply technical role (e.g., software engineer, solutions architecture, technical program management), with experience driving product decisions and delivery  A strong technical foundation, either through a Bachelor’s degree in Computer Science (or adjacent major), or meaningful hands-on experience building real systems  Experience working cross-functionally with engineering and customer-facing teams on technical products Experience working with enterprise administration or access-related systems, such as user management, permissions, authentication, provisioning, or HRIS-integrated workflows Ability to reason about systems design at a conceptual level, understanding how authentication flows, APIs, and access models work at a high level  Strong product judgment and comfort engaging in detailed technical discussions with engineers and security partners Bonus Points: Familiarity with enterprise security or audit concepts (e.g., least privilege, audit logs, access governance) Exposure to IAM concepts such as OAuth, SAML, SCIM, OIDC, RBAC, or SSO flows Experience integrating with enterprise systems (e.g., HRIS, ITSM, CCaaS platforms) from a user management or provisioning perspective  Exposure to organizational or team hierarchy models and delegated administration Interest in building reliable, observable platform services used by enterprise customers Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup bu