MBA Intern - AI Ops Transformation

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a forward-thinking MBA intern to join our Operations leadership team for the summer. This isn't a traditional "keep the lights on" ops role.We are using this as a pivotal moment to experiment: What happens when you apply a technical, agentic mindset to a mature Operations organization? You will report directly to the Head of Embedded Finance and act as a technical strategist, auditing our current workflows and designing the future state of our "Ops Engine" using AI and automation. A day in the life (Responsibilities)  Operational Audit & Gap Analysis: Partner with the existing leadership team to identify inefficiencies in current workflows, capacity planning models, and performance measurement frameworks. AI Transformation Roadmap: Evaluate and propose how Agentic Protocols can be integrated into daily operations. Can we build "Ops Agents" to handle routine tasks? Where can LLM-based tools bridge the gap in our current tech stack? Workflow Automation: Design and potentially prototype automated solutions to help the team meet and exceed SLAs more efficiently. Performance Metrics Redesign: Rethink how we measure success in an AI-augmented environment—moving beyond traditional volume metrics to value-based output. Strategic Recommendation: At the end of the summer, provide a formal recommendation on how financial operations must adapt, roles and responsibilities, tools and technologies and structure. What you'll need to thrive (Requirements) Current MBA Candidate: Currently enrolled in a top-tier MBA program, ideally with a background in Computer Science, Engineering, or Data Science. AI Fluency (AI-Pilled): This is a hard requirement. You must have a deep understanding of the current AI landscape (LLMs, agentic workflows, automation tools) and how to apply them to business problems. Operational Intuition: You can look at a messy manual process and immediately see the logic-based framework needed to streamline it. Executive Presence: Ability to "lean in" with a senior team during a leadership transition and provide candid, data-driven insights.   Program Benefits Intern Cohort: While this role lives in Operations, you will be part of our broader Summer MBA Cohort (including our Product Management interns), providing you with a peer community and executive exposure. High Impact: You aren't just shadowing; you are helping define the profile of a future Director-level hire and the roadmap for the entire department. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at  https://careers.toasttab.com/toast-benefits . The starting pay rate for this role is below. Please note that there is no range for this role; the rate listed below is the only rate. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Pay Rate $51 — $51 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:  https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with aut