Head of Partner Account Management & Ecosystem BD

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's services partner ecosystem is a critical channel for bringing Claude to enterprise customers worldwide. This ecosystem spans the full spectrum of services firms — from global system integrators and the world's largest consultancies, to specialist and regional SIs, to our growing cohort of AI-native boutique partners. Together, their reach, vertical depth, and delivery capacity are essential to scaling Claude's enterprise footprint. Managing this breadth well requires rigor, repeatability, and a team that can drive meaningful joint outcomes across a portfolio of partners that differ widely in scale, operating model, and maturity. We're looking for a Head of Partner Management & Ecosystem BD to lead the team of Partner Account Managers responsible for the full range of our services partnerships and to develop and execute commercial strategies for the ecosystem in partnership with Sales. You'll coach and develop a team of PAMs, shape the operating model for how we engage each segment of the ecosystem, and build the programs, playbooks, and measurement systems that let us scale with quality. You'll work closely with partnerships leadership, sales, product, and customer success to ensure our partners are equipped to win and deliver transformative AI solutions for their clients. The commercial side of this role is as important as the team-leadership side. Working hand in hand with Sales leadership, you'll define where and how partners create revenue for Anthropic — which partners we co-sell with in which accounts and industries, how partner-sourced and partner-influenced pipeline is built and forecast, and what a joint account plan looks like when both sides own the number. You'll develop new ways of going to market, while also managing the tri-party motion with our cloud service partners and tech company partnerships, so that a services partner, a cloud platform, and Anthropic show up to a customer as one coordinated offer rather than three separate conversations. This role sits at the intersection of team leadership, partner strategy, and operational execution. You'll stay close enough to the work to engage directly with partner leadership when it matters, while investing most of your time in making your team and the broader ecosystem more effective over time. Key responsibilities Lead, coach, and develop a team of Partner Account Managers covering Anthropic's services partners, from global SIs and consultancies through to AI-native boutique partners Set clear expectations, goals, and operating standards; hold the team accountable to partner revenue, pipeline, and program outcomes Hire and retain exceptional talent; build a team culture grounded in rigor, partnership, and care for Anthropic's mission Develop and execute commercial strategies for the partner ecosystem in partnership with Sales — defining joint account plans, co-sell priorities by segment and industry, and pipeline and revenue targets that both organizations own Develop new ways of going to market, while also managing the tri-party motion with our cloud service partners and tech company partnerships Build the rules of engagement between PAMs and account teams: how partners are brought into deals, how sourced and influenced pipeline is attributed and forecast, and how conflicts are resolved Identify and launch new partner-led routes to market — industry solutions, packaged offerings, marketplace transactions — and prove them out with a small set of partners before scaling across the portfolio Own the ecosystem's contribution to the revenue plan; report on partner-sourced and partner-influenced pipeline, bookings, and consumption to partnerships and sales leadership Shape the operating model for each segment of the ecosystem: how PAMs plan with partners, run QBRs, forecast, track partner health, and prioritize their time across a portfolio Design engagement models that fit the partner — executive-level, multi-threaded relationships with global SIs alongside scalable, programmatic coverage for boutique and regional partners Partner with the broader SI program to adapt tier structure, benefits, and requirements to partner dynamics Build and evolve playbooks that help PAMs recruit, onboard, activate, and grow partners consistently Work with enablement, product, and solutions teams to ensure partners have the training, certifications, and technical resources they need to build and deliver production-grade Claude solutions Identify gaps in partner readiness, drive cross-functional investment to close them, and ensure consistent quality of partner engagement