Air Operations Associate

About Flexport:  At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.   What You'll Do Shipment Execution Manage end-to-end air export and import shipments, from booking through to final delivery Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness Submit AMS filings and EDI transmissions (FHL/FWB) as required Ensure all activities comply with international shipping regulations, company policies, and customer SOPs Billing & Documentation Issue invoices to clients and agents promptly and accurately Review and confirm incoming subcontractor invoices within agreed timelines Customer Service Respond to customer requests, advices, and claims with timely, professional communication Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests Deliver first-class service across every touchpoint — email, phone, and system Data & Systems Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs Handle customer statistics, reports, and system-related requests Team & Continuous Improvement Collaborate with account management and customs teams for smooth end-to-end operations Flag irregularities and escalate issues to senior staff when needed Identify process improvement opportunities and support teammates as the team grows   What You'll Bring Bachelor's degree in Logistics, Supply Chain, Business, or a related field Minimum 2 years of experience in air operations or a related freight forwarding/logistics role Professional proficiency in English, written and spoken Detail-oriented and structured, with a strong eagerness to learn Tech-savvy with a genuine curiosity for new platforms, tools, and systems Customer-first mindset — responsive, professional, and solution-oriented   Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.