VP of Customer Engagement

VAPI (/ˈVⱭːPI/): - We’re creating the shift to voice as humanity’s default interface - We’re the most configurable platform for deploying voice agents - We’ve grown to over 600k developers in two years, adding 2,000+ every day - Try talking to Vapi now WHY WE’RE HIRING THIS ROLE: - Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization - We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion - This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption - You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support WHAT YOU’LL DO: - 30 Days - Audit enterprise accounts and evaluate health using existing scorecards - Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI) - Align with Sales leadership on GTM strategy and immediate expansion opportunities - Identify at-risk accounts and implement retention strategies - 60 Days - Execute a unified engagement strategy across inbound and outbound motions - Lead technical and strategic teams to translate customer goals into production deployments - Strengthen post-sale support with engineering-led problem solving - Ensure seamless lifecycle ownership from pre-sale through expansion - 90 Days - Operationalize a data-driven Net Revenue Retention (NRR) engine - Build frameworks that drive 10x customer value and enterprise-wide adoption - Translate field insights into product roadmap inputs - Establish Customer Engagement as a core driver of revenue growth WHO YOU ARE: - Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments - Proven ability to manage and scale multi-disciplinary technical teams - Strong commercial instincts with a track record of growing accounts, not just supporting them - Deep technical fluency; able to engage credibly with both executives and engineers - Systems thinker who sees pre-sales and post-sales as a single continuum - Highly autonomous operator who builds playbooks from first principles WHY VAPI: - Generational impact: Build the human interface for every business - Ownership culture: We empower builders, not managers - Kind team: High ambition, low ego - Tier-1 investors: YC, Kleiner Perkins, Bessemer WHAT WE OFFER: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, gym, and a $10k annual L&D budget