Strategic Engagement Lead

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Strategic Engagement Lead Why We Have This Role The Incubation Foundry operates at the frontier of what Qualtrics could become. Our most consequential opportunities often begin with a Qualtrician "reading the tea leaves" or a client experimenting with their team, and turning those ideas into validated insights requires someone who can hold executive credibility while driving decisions with analytical rigor. The Strategic Engagement Lead is that person: the primary manager of Qualtrics' executive co-innovation portfolio—structured partnerships, sourced directly from our leadership, with clients building the future of experience management alongside us—running engagements end-to-end and advising on whether an effort has earned product investment. You'll also support the operational engine behind the Foundry's commercial motion: tracking portfolio signals, enabling design partner relationships, synthesizing intelligence for leadership, and keeping every initiative commercially rigorous. You're not simply a project manager with people skills, nor exclusively a strategist working outside the details—both are needed, since in a zero-to-one environment, one doesn't work without the other. How You'll Find Success Own the Leadership-to-Foundry Handoff: When our leadership surfaces a client relationship with co-innovation potential, you scope the engagement to protect both the relationship and the Foundry's bandwidth. Run Co-Innovation (COIN) Engagements End-to-End: You oversee execution of the entire COIN portfolio, from initiation to closure. Execute the Foundry Commercial Playbook: You are the primary operator of the Foundry's commercial and innovation methodology—intake, validation milestones, and flagging risks before they reach leadership. Drive Portfolio Cadence: Own the rhythm of portfolio reporting, turning incubation signals into clear updates for the Lead and stakeholders. Be the Market Antenna: Stay close to competitive dynamics, customer feedback, and industry trends, translating what you learn into usable intelligence for the Foundry. Accelerate GTM Alignment: Support the Lead in coordinating with Sales, Marketing, and Corporate Strategy—preparing materials and tracking follow-through. Maintain the Relationship Regardless of Outcome: Not every engagement becomes a product, but the relationship should benefit either way. How You'll Grow Strategic Co-Authorship : As you master Co-Innovation and Incubation, you'll take on increasing ownership of the Foundry's methodology—moving from running the playbook to shaping it. Leadership Pipeline: As the Foundry scales, this role is a direct path to Global Strategy & Commercial leadership. Organizational Breadth: You'll build fluency across Product, Engineering, Sales, Marketing, and Corporate Strategy through the role's natural demands. C-Suite-Level Proximity: Direct exposure to how Qualtrics' most senior relationships convert into commercial momentum—a rare vantage point built into this role. Things You'll Do Manage Lifecycle of Foundry Portfolio: Receive and qualify co-innovation opportunities, including those surfaced by leadership, and manage scope, risks, escalations, and final recommendations. Design Partner Management: Identify, negotiate with, and manage client-side teams in co-innovation engagements as their primary point of contact. Portfolio Reporting: Maintain the reporting infrastructure that keeps leadership informed on co-innovation status, commercial signals, and portfolio health. Investment Signal Assessment: Synthesize feedback, usage data, and competitive context into a recommendation to advance, pivot, or conclude each engagement. Strategic Deliverables: Draft business cases, market assessments, competitive analyses, and stakeholder briefs that turn ambiguity into commercial decision support. GTM Coordination: Support the Global Lead in aligning co-innovation and incubation work with Sales, Marketing, and Corporate Strategy. Relationship Continuity: Design and execute a stewardship model that