Strategic Alliances & Partnerships Manager

ABOUT RETELL AI Retell AI is using first principles to reimagine the call center with cutting-edge voice AI. Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. - We’re a top 50 AI app in a16z list: a16z Top AI Apps https://tinyurl.com/5853dt2x?utm_source=chatgpt.com - #4 on Brex's Fast-Growing Software Vendors of 2025: Brex Benchmark 2025 https://www.brex.com/journal/brex-benchmark-december-2025?utm_source=chatgpt.com - We're also one of the top ranking startups on: Lean AI Leaderboard https://leanaileaderboard.com/?utm_source=chatgpt.com - Enterprise Tech 30: Wing Venture Capital ET30 https://www.wing.vc/et30/overview?utm_source=chatgpt.com ABOUT THE ROLE We’re looking for a Strategic Alliances & Partnerships Manager to help build and scale Retell AI’s ecosystem partnerships and go-to-market alliances. In this role, you’ll identify, negotiate, and manage strategic relationships across cloud providers, AI platforms, systems integrators, channel partners, and enterprise technology ecosystems. You’ll work directly with founders and GTM leadership to expand Retell AI’s market reach, drive partner-sourced pipeline, and develop long-term strategic relationships that accelerate company growth. This is a highly cross-functional role that combines business development, partnerships, strategic relationship management, and ecosystem growth. We’re looking for someone who is commercially minded, highly relationship-oriented, and excited to operate in a fast-moving startup environment with significant ownership. KEY RESPONSIBILITIES - Identify, source, negotiate, and manage strategic partnerships across cloud providers, AI companies, systems integrators, channel partners, and enterprise technology ecosystems - Build and scale co-sell, referral, marketplace, and channel partnership programs that generate qualified pipeline and repeatable revenue - Own partnership execution end-to-end, including relationship management, joint business planning, commercial negotiations, and partner performance management - Develop and maintain executive-level relationships with strategic customers, industry leaders, and ecosystem stakeholders - Collaborate closely with Sales, Marketing, Product, and Solutions Engineering teams on joint go-to-market initiatives and ecosystem growth strategies - Support partner enablement efforts including onboarding, training, co-marketing initiatives, and sales collaboration - Represent Retell AI at conferences, partner events, executive meetings, and industry engagements - Gather market intelligence, competitive insights, and partner feedback to help inform GTM and product strategy YOU MIGHT THRIVE IF - You’re highly relationship-oriented and naturally enjoy building trust with customers, partners, and executives - You’re commercially minded and excited by pipeline generation, partnerships, and business growth - You enjoy operating in ambiguous, fast-moving startup environments with high ownership - You’re comfortable balancing strategic thinking with hands-on execution - You communicate clearly and can influence both internal stakeholders and external executives - You enjoy networking, attending industry events, and representing the company externally - You learn quickly and enjoy understanding technical products and AI infrastructure ecosystems PREFERRED QUALIFICATIONS - 3+ years of experience in partnerships, business development, strategic alliances, channel sales, or ecosystem development - Experience managing enterprise technology partnerships or GTM alliances in SaaS, infrastructure, AI, or cloud ecosystems - Strong communication, negotiation, and relationship management skills - Experience working cross-functionally with Sales, Marketing, Product, and technical teams - Strong organizational and operational skills with the ability to manage multiple partnership initiatives simultaneously - Experience building or scaling co-sell, referral, channel, or marketplace programs Nice to Haves - Experience working with cloud providers or AI ecosystem companies - Experience managing executive-level relationships