Senior Software Engineer

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.  But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.  If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a highly skilled Senior Software Engineer in the AI Business Unit with a minimum of 7 years of experience in software engineering, product development, or technical business analysis to join our Packaged Genies & Marketplace Engineering team. In this role, you will be the analytical and operational backbone of the team — bridging engineering and product by translating business requirements into structured technical artifacts, driving competitive intelligence, and ensuring delivery stays on track. You will work closely with the Technical Owner to keep the Packaged Genies portfolio well-defined and well-researched, and to move it forward, while maintaining sufficient engineering depth to engage credibly with the team on implementation decisions. Analytical & Product Responsibilities Beyond engineering, you will take on structured groundwork responsibilities that support the Technical Owner in making informed product and design decisions: Technical Competitive Research: Monitor the agentic AI and enterprise automation landscape — tracking competitors and emerging AI-native players. Produce structured, factual summaries of competitor capabilities, gaps, and positioning that feed into product and design discussions. Differentiator Analysis: Research and document the technical capabilities of Workato Packaged Genies across measurable dimensions — integration depth, orchestration complexity, configurability, performance, and Marketplace reach — producing factual comparison data that leadership uses for positioning decisions. This is an analytical input role; strategic positioning conclusions are owned by Product Management. Jira Story Preparation: Based on direction from the Technical Owner, decompose requirements into well-structured Jira epics and stories with clear descriptions, acceptance criteria, dependencies, and effort context. Facilitate story refinement sessions to ensure the team has sufficient clarity to execute. Deliverable Tracking: Maintain sprint-level visibility into Packaged Genies delivery — tracking progress against commitments, surfacing blockers early, and keeping the Technical Owner informed with concise, accurate status updates.   Engineering Responsibilities You will contribute directly to engineering execution with a focus on quality, performance, and reliability of Genie experiences: Design and optimize Genies for end-user experience quality — including response latency, token efficiency, and execution performance across multi-system workflows. Instrument and maintain feedback loops within Genie interactions — capturing user signals, surfacing failure patterns, and contributing to iterative self-improvement of Genie behavior over time. Develop and configure Agentic Apps and Packaged Genies using Workato's Agent Studio, contributing to implementation under the direction of the Technical Owner. Review and validate Skill logic, orchestration patterns, and integration configurations — providing structured feedback grounded in both technical and business context. Troubleshoot issues across multi-system integrations and escalate findings with clear, well-documented analysis. Contribute to engineering documentation — covering implementation decisions, integration patterns, and best practices — ensuring knowledge