Senior Product Manager, Chat AI & Automation

POSITION SUMMARY: The Senior Product Manager will be responsible for driving the strategy, development and optimization of chat-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling chat automation products - such as conversational interfaces, messaging experiences, or AI-powered chat assistants - to enhance patient, provider, and internal operational interactions.   In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven chat solutions that reduce friction, improve service quality, and deliver measurable business impact. If you’re passionate about building the next generation of natural, intuitive, and human-like chat experiences using Generative AI, this is the role for you.   PRIMARY RESPONSIBILITIES: Lead the vision, strategy, and roadmap for Natera’s chat automation initiatives, AI-powered chat assistants, intuitive self-service messaging workflows, and conversational intelligence features. Identify and prioritize high-value chat automation opportunities across patient, provider, and internal support journeys. Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality chat AI solutions. Partner closely with UX and design teams to define and deliver the end-to-end customer experience for chat, including designing and optimizing front-end UI and interaction patterns to ensure intuitive, accessible, and cohesive user experiences. Evaluate and integrate third-party technologies (e.g., LLMs, messaging platforms, and conversational analytics tools) to accelerate development and improve performance. Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities. Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features. Stay ahead of emerging trends in Generative AI, conversational AI, and chat UX to inform product strategy and innovation roadmap.   QUALIFICATIONS: Proven, hands-on experience designing, launching, and scaling chat automation or conversational AI products, such as AI-powered chat assistants, messaging-based virtual agents, or LLM-driven conversational interfaces. Deep understanding of Generative AI, LLMs, conversational design patterns, and retrieval-augmented generation (RAG) architectures. Experience in AI model evaluation, working with APIs or frameworks such as OpenAI or Anthropic, and integration with in-house developed systems through a microservice architecture. Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience. Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver. Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders. Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions. Bachelor's degree in computer science, engineering, business or related field. 5+ years of experience in software development, or digital product management. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $140,600 — $175,700 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits in