Senior Product Design

ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it. We call them AI operators: the employees inside companies who build, deploy, and run AI agents for their teams, without waiting for someone to hand them a tool. Dust is the platform they choose to rewire how their company works. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers https://blog.dust.tt/tag/customer-stories/ like Datadog, 1Password, Cursor, Clay, and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia https://techcrunch.com/2024/06/27/dust-grabs-another-16-million-for-its-enterprise-ai-assistants-connected-to-internal-data/ with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 https://www.linkedin.com/posts/dust-tt_were-honored-to-be-recognized-on-the-generalists-activity-7359284343929741313-Rq04. TLDR Dust is building the AI operating system that transforms how companies work, already used weekly by 70%+ of our customers' teams. We're looking for a Senior Product Designer who can tackle ambiguous product problems across our platform, working in close partnership with engineering in a highly technical environment where AI capabilities evolve weekly. This isn't a typical design role. You'll define the end-to-end experience for how humans collaborate with AI agents, shaping a product category that lacks established patterns yet. You need strong discovery and product thinking to frame the right problems, exceptional UI craft to execute elegant solutions, and the communication skills to influence direction across a lean, technical team. You'll thrive here if you're excited by: - Defining a new product category: Creating interaction patterns for AI agents that don't exist yet - High impact, high autonomy: Owning entire product areas from discovery through delivery with massive scope - Technical depth: Working alongside world-class engineers (ex-Stripe, OpenAI) who value craft and move fast - Real usage at scale: Seeing your work used daily by customers like Cursor, Clay, Whatnot, and Persona OUR CULTURE - Product-First: We're laser-focused on delightful product experiences with existing LLMs, not building foundation models. - Small, High-Impact Team: Alumni from Stripe, Square, OpenAI. We're keeping the team intentionally small—every person has massive scope and impact. - Transparency & Collaboration: Our repository is open source. We share information openly because the best ideas emerge from serendipity and open exchange. - Proactive Problem-Solving: See something broken? Fix it—without waiting for permission. We create solutions, not wait for them. - Ship to Learn: We move fast and learn from real user feedback. Speed matters. - Intellectual Humility: Strong convictions, loosely held. We advocate confidently for our ideas while staying open to new perspectives. If new data emerges, we adapt quickly. WHAT YOU'LL DO - Own end-to-end product areas from discovery through delivery. Defining problems, exploring solutions, shipping designs, and measuring impact - Lead product discovery by working with users, analysing behaviour, and framing ambiguous problems into actionable design opportunities - Create exceptional UI that balances simplicity with powerful functionality in a complex, AI-driven product - Partner deeply with engineering to understand technical constraints, explore what's possible, and influence implementation decisions - Shape product direction by presenting work clearly, building conviction with stakeholders, and advocating for user needs - Contribute across disciplines when needed. Research, prototyping, brand, or even code, in true early-stage startup fashion - Raise the bar by providing guidance to less experienced designers with a "no-ego, do-what-it-takes" attitude REQUIREMENTS 1. Discovery & Product Thinking - You can frame design problems by understanding user needs, business constraints, and technical possibilities - You ask sharp questions that reveal insights others miss - You know when to explore broadly vs. converge on solutions 2. UI Craft & Execution - You create polished, thoughtful interfaces that balance aesthetics with usability - Your portfolio shows end-to-end thinking, not just pretty screens - You understand systems thinking and how details compound 3. Communication & Influence - You can articulate your thinking clearly, explaining the why behind decisions, not just the what - You present work confidently and handle feedback constructively - You i