Senior Manager, Quality Systems

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary Vehicle Platform Engineering owns the systems that keep May's fleet safe, reliable, and continuously improving — and we're looking for someone to build the quality backbone underneath all of it. This isn't a traditional audit-and-compliance role: it's a systems-building one. You'll lead a small, high performing team to design, automate, and continuously evolve a flexible Quality Management System (QMS) that spans the full vehicle platform lifecycle — from design controls and engineering change management, through integration and fleet deployment, to field support — closing the loop with continuous improvement at every stage. We're looking for someone who treats Quality itself as a process to be engineered and automated, not just administered. You're creative and inventive about how quality work gets done, and you're always looking for the emerging tool — AI included — that can turn a manual process into a smarter, faster one. This role sits within Vehicle Platform Engineering. Essential Responsibilities Re-architect and continuously evolve a flexible Quality Management System that syncs with the Safety Management System for Autonomy Build iterative closed-loop continuous improvement processes — root cause analysis, CAPA-style workflows, trend and risk analysis — that connect field issues and fleet data directly back into design and engineering decisions. Stand up design-control practices (design inputs/outputs, verification & validation, design reviews, traceability) sized to manage safety-critical risk without slowing down a fast-moving engineering org. Find the manual, paper-heavy corners of the quality process and automate them with emerging tools — AI/ML, LLM-based tooling, workflow automation — for things like non-conformance triage, audit documentation, and trend detection across the fleet. Partner closely with autonomy, engineering, fleet operations, and technical support to keep the QMS grounded in real field issues, and drive fixes and root causes back through the organization. Define and evolve the quality KPIs/OKRs that measure both platform health and the QMS's own effectiveness. Engage suppliers and partners on quality issues and corrective actions when they touch the vehicle platform. Build and grow a small, high-leverage quality systems function as the need scales, spreading a culture of quality through better tools rather than mandates. Skills and Abilities Success in this role typically requires the following competencies: Ability to interpret engineering documents, including CAD drawings and wiring diagrams Familiarity with ISO/IATF standards Knowledge of implementing and maintaining QM systems and its auditing/assessment internal and external Experience in moderation techniques Advanced knowledge in FMEA, Configuration Management,  System and Document Management Systems Ability to inspire, motivate, and guide team members toward achieving common goals. Effective verbal and written communication skills to convey ideas, instructions, and feedback clearly and efficiently. Strong decision-making skills to analyze situations, evaluate options, and make timely and informed decisions. Aptitude for identifying problems, analyzing root causes, and implementing effective solutions. Capacity to think strategically, anticipate future trends, and develop long-term plans to drive organizational success. Flexibility and willingness to adapt to changing circumstances, priorities, and environments. Capability to delegate tasks and responsibilities effectively, empowering team members while maintaining accountability. Ability to interface with employees at multiple levels throughout the organization Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required 5+ years building or leading quality systems in a hardware/s