Senior Director, IT

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! The Impact You’ll Be Contributing to Moloco:  The Senior Director, IT leads Moloco's global IT strategy, operations, and employee technology experience, building and scaling secure, reliable, and cost-effective services across the Americas, EMEA, and APAC. You will lay the groundwork for responsible, scalable integration of AI into daily workflows while leading a global team of IT managers and engineers who own the roadmap for end-user computing, collaboration, and core corporate infrastructure. In partnership with Security, Workplace, People, and Finance, you ensure these systems are robust, easy to use, and aligned with Moloco's business and security priorities. As a member of the leadership team, you set the direction for how technology and AI enable Moloco's mission and serve as a trusted strategic advisor to executive leadership and business units on technology strategy, IT transformation, and AI adoption. You influence company culture, ensure technology is a competitive advantage, and help leaders understand competitive implications, organizational readiness, and how emerging technologies reshape our capabilities and risk profile. The Opportunity:  IT Strategy & Leadership   Define and drive a multi-year IT strategy and roadmap aligned with Moloco's growth, security posture, and hybrid/remote working model.  Partner with the CISO and cross-functional leaders (Security, Workplace, People, Finance, Engineering) to ensure IT capabilities support business priorities.  Translate business goals into clear IT objectives, success metrics, and investment plans. Serve as a thought leader and trusted advisor to the executive team and business units on technology strategy, innovation priorities, and digital transformation, helping leaders understand competitive implications and organizational readiness for technology-driven change. AI Strategy & Adoption   Develop and champion an IT-led AI adoption roadmap that includes tooling strategy (selection, procurement, licensing), pilot programs with measurable success criteria, change management, and org-wide rollout plans; demonstrate early wins and build organizational confidence. Build and mentor IT team capabilities in AI operations, model management, prompt engineering, vendor evaluation, and tool troubleshooting; foster a culture of experimentation, continuous learning, and responsible AI practices. Monitor and evaluate emerging AI trends, tools (LLMs, agentic systems, RAG frameworks), vendor landscape, and competitive developments; regularly reassess and evolve Moloco's AI infrastructure and adoption strategy. Serve as the visible champion and trusted advisor for responsible AI integration, communicating vision and best practices to all levels, demystifying AI, and collaborating with People/L&D on training and competency development to help teams thrive in an AI-augmented environment. Global IT Operations & Service Delivery   Lead global IT operations across Americas, EMEA, and APAC, overseeing regional IT managers and on-site/remote support teams.  Own the IT service catalog and end-to-end service management processes (incident, request, problem, and change management).  Establish and manage SLAs and KPIs for responsiveness, reliability, and employee satisfaction; drive a high-touch, customer-service mindset in the team.  Oversee help desk, endpoint management, collaboration tools, identity and access management, office IT, and AV support for our key hubs (MPK, London, Seoul) and remote employees. Infrastructure, Tools & Automation  Own the architecture and operations of Moloco's corporate IT infrastructure, including networks, Wi-Fi, VPN, device fleet, and co