Senior Director, IT

About Moloco: Moloco is an AI-native performance advertising company, bringing the power of AI advertising to the open internet. Founded in 2013 by machine learning engineers who had built AI advertising systems inside the world's largest technology companies, Moloco began from a shared mission: to build that same engine for the open internet. Today, Moloco is one company with two businesses, built on the same compound AI system. Moloco Ads is our AI-native performance advertising platform, helping mobile app marketers acquire, retain, and re-engage high-value users across the open internet. Moloco Commerce Media is our AI-native retail media platform, enabling retailers and marketplaces to turn their platforms into thriving ad businesses. Both are powered by CARA (Compound Ad Recommendation Architecture) , the AI system behind every Moloco product. At Moloco, we bring together those who've already solved hard problems and those with the drive to. Here, we work on some of the complex problems in AI advertising, at a scale and level of sophistication very few companies can offer. Come build what's next. The Impact You’ll Be Contributing to Moloco:  The Senior Director, IT leads Moloco's global IT strategy, operations, and employee technology experience, building and scaling secure, reliable, and cost-effective services across the Americas, EMEA, and APAC. You will lay the groundwork for responsible, scalable integration of AI into daily workflows while leading a global team of IT managers and engineers who own the roadmap for end-user computing, collaboration, and core corporate infrastructure. In partnership with Security, Workplace, People, and Finance, you ensure these systems are robust, easy to use, and aligned with Moloco's business and security priorities. As a member of the leadership team, you set the direction for how technology and AI enable Moloco's mission and serve as a trusted strategic advisor to executive leadership and business units on technology strategy, IT transformation, and AI adoption. You influence company culture, ensure technology is a competitive advantage, and help leaders understand competitive implications, organizational readiness, and how emerging technologies reshape our capabilities and risk profile. The Opportunity:  IT Strategy & Leadership   Define and drive a multi-year IT strategy and roadmap aligned with Moloco's growth, security posture, and hybrid/remote working model.  Partner with the CISO and cross-functional leaders (Security, Workplace, People, Finance, Engineering) to ensure IT capabilities support business priorities.  Translate business goals into clear IT objectives, success metrics, and investment plans. Serve as a thought leader and trusted advisor to the executive team and business units on technology strategy, innovation priorities, and digital transformation, helping leaders understand competitive implications and organizational readiness for technology-driven change. AI Strategy & Adoption   Develop and champion an IT-led AI adoption roadmap that includes tooling strategy (selection, procurement, licensing), pilot programs with measurable success criteria, change management, and org-wide rollout plans; demonstrate early wins and build organizational confidence. Build and mentor IT team capabilities in AI operations, model management, prompt engineering, vendor evaluation, and tool troubleshooting; foster a culture of experimentation, continuous learning, and responsible AI practices. Monitor and evaluate emerging AI trends, tools (LLMs, agentic systems, RAG frameworks), vendor landscape, and competitive developments; regularly reassess and evolve Moloco's AI infrastructure and adoption strategy. Serve as the visible champion and trusted advisor for responsible AI integration, communicating vision and best practices to all levels, demystifying AI, and collaborating with People/L&D on training and competency development to help teams thrive in an AI-augmented environment. Global IT Operations & Service Delivery   Lead global IT operations across Americas, EMEA, and APAC, overseeing regional IT managers and on-site/remote support teams.  Own the IT service catalog and end-to-end service management processes (incident, request, problem, and change management).  Establish and manage SLAs and KPIs for responsiveness, reliability, and employee satisfaction; drive a high-touch, customer-service mindset in the team.  Oversee help desk, endpoint management, collaboration tools, identity and access management, office IT, and AV support for our key hubs (MPK, London, Seoul) and remote employees. Infrastructure, Tools & Automation  Own the architecture and operations of Moloco's corporate IT infrastructure, including networks, Wi-Fi, VPN, device fleet, and core SaaS platforms (e.g., Google Workspace/M365, Okta, Zoom/Meet, Slack, ticketing, asset management).  Drive standardization, automation, and lifecycl