Senior DevOps Engineer

Company Overview: At Panopto, we are the most customer-centric learning technologycompany in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. To enhance our team we are seeking an experienced Senior DevOps Engineer who thrives at the intersection of engineering and security. In this role, you’ll own the security posture of a platform used by millions, partnering closely with developers to build secure systems from the ground up. Position Summary: In this role, you will have the opportunity to do meaningful work in your career, elevating your craft while contributing to a team that values lifelong learning. As a Senior DevOps Engineer, you are a critical driver of the platform that powers video knowledge management for global universities and businesses. Operating as a senior individual contributor, you will design, automate, and operate scalable AWS cloud infrastructure supporting high application reliability, security, and performance. You will bridge the gap between high-velocity engineering and compliance standards (SOC 2, ISO 27001), ensuring our infrastructure posture is pragmatic, scalable, and built on Clarity over Complexity. Driving an AI-first mindset, you will leverage modern automation alongside AI-assisted engineering practices (such as GitHub Copilot or Amazon Q) and predictive observability tools (AIOps) to eliminate operational toil, accelerate deployment pipelines, and simplify complex architectures.  You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You’ll Contribute:  In this role, you will have the opportunity to… Build & Scale Cloud Infrastructure: Design and operate resilient AWS environments using Infrastructure as Code (IaC) tools like Terraform, CDK, or AWS CloudFormation. Optimize CI/CD Pipelines: Engineer and maintain secure automated pipelines using GitHub Actions that test, package, and deploy software changes quickly and reliably. Drive AI Integration: Incorporate AI coding assistants and automation tooling into infrastructure workflows to accelerate pipeline creation, infrastructure-as-code, scripting, and technical documentation. Orchestrate Containers: Manage production container platforms using Docker and ECS/Fargate to ensure application scalability and uptime. Enable Smart Observability: Implement AI-driven monitoring and anomaly detection systems (AIOps) using CloudWatch to catch and remediate issues before they affect users. Embed DevSecOps: Implement cloud security practices (IAM, data encryption) and maintain audit readiness for SOC 2 and ISO 27001 frameworks. Eliminate Operational Toil: Write clean, maintainable automation scripts in Python or Bash to streamline production management and reduce manual overhead. Collaborate Cross-Functionally: Partner with software developers and architects to enhance cloud readiness, production troubleshooting, and support infrastructure needs for machine learning and AI workloads. What Success Looks Like:  Within 3 Months: Familiarize yourself with Panopto’s AWS architecture and CI/CD pipelines; complete initial pipeline enhancements and take part in on-call rotations. Within 6 Months: Lead the implementation of updated IaC modules and incorporate AI-assisted developer workflows. Within 1 Year: Serve as a subject matter expert on automation and reliability; design self-healing infrastructure patterns (AIOps) that reduce incident response times and support evolving AI workloads. Your Legacy: Build a self-service, resilient, AI-augmented cloud infrastructure that allows engineering teams to ship features safely and effortlessly at scale. Values in Action Customer First, Always: You proactively surface friction points in the customer experience before they are escalated — and propose solutions, not just reports. Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people. Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new. Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem. Clarity Over Complexity: You default to the simpler solution. Your written communication — internal or external — is direct, specific, and free of filler. How We Thrive: You’ll work with a team of talented engineers with a variety of areas of expertise, from devops to design, architecture to