Senior Business Systems Analyst, Enterprise AI Operations

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together. We're looking for a Senior Business Systems Analyst to help us scale AI across Webflow by owning our enterprise AI tool stack, gathering the requirements that turn messy business problems into shippable agents, and building the frameworks that let every team at Webflow work smarter with AI. About the role: Location: Remote-first (United States; BC & ON, Canada) Full-time Permanent Exempt The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $145,500 - 175,000 Zone B: $136,500 - $164,000 Zone C: $128,000 - $154,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Senior Manager, Enterprise AI Operations As a Senior Business Systems Analyst, Enterprise AI Operations, you’ll …  Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack, including Claude Enterprise, ChatGPT Enterprise, Gemini, and n8n — provisioning access, managing seats, monitoring usage and cost, and keeping the lights on so the business can build. Partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases, translating fuzzy business problems into clear specs the Enterprise AI Ops team can build against. Build and maintain frameworks, skills, and reusable patterns that scale AI adoption beyond one-off wins, so every team at Webflow gets faster lift from the same foundation. Support the Enterprise AI Ops team's agent development lifecycle by running intake reviews, helping scope builds, and keeping the backlog honest. Lead enablement work across the company, from office hours to documentation to Champion programs, so employees actually adopt what we ship. Act as the connective tissue between IT, Security, Finance, and the business for AI tooling decisions, licensing, and governance questions. Surface patterns across incoming requests to help the team prioritize what to build next versus what to enable someone else to build themselves. About you: Requirements: 4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment. Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable), including user provisioning, usage monitoring, cost management, and policy enforcement. Demonstrated experience gathering requirements from technical and non-technical stakeholders and translating them into actionable specs for engineering or ops teams. Experience building and running enablement programs, documentation, or training that drove measurable adoption of a new tool or workflow. You’ll thrive as a Senior Business Systems Analyst, Enterprise AI Operations if you: Get genuine satisfaction from making systems work — whether that's a permissions model, an intake process, or a weird edge case buried three menus deep. Are an opinionated operator who's equally comfortable writing a clear requirements doc, running a workshop with 30 people, and jumping into an admin console to fix something yourself. Have experience working across IT, Security, and business stakeholders and know how to move fast without losing the thread on governance. Can hold the tension between "ship it" and "do it right" — and know w