Senior Autonomous Vehicle Operations Specialist

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary As a Senior Autonomous Vehicle Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction. As a senior role, you will lead peers in ensuring efficiency and driving results. Essential Responsibilities Lead shift-level operations, ensuring all activities follow rigorous safety guidelines and May Mobility protocols Serve as the primary point of escalation during your shift for vehicle, passenger, and operational issues Monitor vehicle health in real time using company tools; coordinate with engineering on mechanical and software issues Follow and enforce incident response protocols; communicate details quickly and clearly to the Site Manager and relevant stakeholders Complete Incident Response reporting as backup to Site Manager Create and Execute Incident Response Drills at designated site(s) Track daily site performance metrics and identify trends; surface findings and recommendations to the Site Manager Assist in testing software and vehicle technology changes, providing clear and structured feedback Conduct site audit for regulatory compliance and performance Support the Site Manager in scheduling, training, and onboarding of new team members Train and certify Autonomous Vehicle Operators (AVOs) following approved curriculum where applicable Foster a work environment that values all team members and embodies May Mobility's culture and values Ensure exceptional service standards for both customers and passengers at all times Represent May Mobility professionally to external parties, including demonstrations, site visits, and community events Serve as an on-site point of contact for business partners in coordination with the Site Manager Maintain accurate shift logs, incident reports, and operational documentation Collaborate with peer sites to uphold consistency in processes and best practices; update documentation accordingly Identify process gaps and escalate improvement opportunities to the Site Manager Cover shifts across days and times that may fall outside standard business hours Travel to other sites for coverage, cross-training, or operational support as needed (up to 50% travel) Skills and Abilities Success in this role typically requires the following competencies: Strong technical aptitude and ability to learn new software and processes  Ability to coach and lead by example Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation High comfort level with making judgment calls in ambiguous situations Understanding of best practices when it comes to top-notch customer service Ability to work effectively with team members at all levels of the organization Comfortable representing the company externally and communicating across organizational levels Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)  Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required 5+ years experience in a fast-adapting and customer-focused environment 3 + years of supervisory or leadership experience Valid U.S. Driver's License   Desirable Associates degree or higher in Business, Technical Operations, or related area Prior experience in operations or logistics Working knowledge of Google Suite Physical Requirements Standard site working conditions which includes but is not limited to: Must be able to remain in a stationary position 50% or more of the t