Revenue Operations Manager

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers. We’ve expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement. We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact. ABOUT THE ROLE We're hiring a Revenue Operations Manager (Post-Sales) to build, scale, and maintain the systems that power Customer Success, renewals, and expansion as we grow from 570 to 1,000+ customers. You'll partner directly with our Director of Revenue Operations and work across Customer Success, Finance, and Sales leadership daily. You'll own post-sales operations end-to-end: implementation tracking, renewal pipeline, customer health scoring, churn analysis, and the data infrastructure that CS needs to move from reactive firefighting to data-driven account management. Here's the opportunity: we've already designed the architecture and built the foundation. Our CRM tracks implementations across the CS org. We're automating Quote-to-Cash. Contracts are being standardized. The infrastructure to hand deals cleanly from sales to post-sales is coming together. What we need is a dedicated owner who turns that blueprint into a machine. There's a meaningful gap between what we sell and what goes live. Closing that gap is the single biggest revenue unlock at the company. When the board asks "What is our NRR?" we need a real answer backed by clean data. You'll build it. WHAT YOU’LL DO - Own the CRM data model for post-sales, implementation projects, product line items, and lifecycle stages, and keep it accurate across 500+ accounts without manual upkeep. - Automate the handoffs that matter: project creation at close, go-live cascades, and gap detection when status drifts from reality. - Stand up the Renewal Pipeline from scratch. Every contract end date gets a deal, stage, and owner. Model product swaps at renewal so ARR stays clean and auditable. - Surface the timing signals CS needs: upcoming renewals, past-term accounts, and expansion candidates based on product gaps. - Partner with Deal Desk so what lands in post-sales is operationally usable, and with Finance on ARR definitions and billing alignment. - Replace subjective CSM assignment with formula-based workload logic, and automate the recurring motions (QBR scheduling, escalation paths, outreach triggers) so CSMs spend time on customers, not chasing data. - Document what you build and train the team on it. Self-service resources that actually get used. - Bring data-driven recommendations to leadership, and identify the gaps in the post-sales operating model worth building next, like customer health scoring, support platform integration, and value realization reporting are on deck. WHAT YOU’LL BRING - 4-7+ years in RevOps, Customer Success Ops, or Revenue Strategy at a high-growth SaaS company (Series A-C ideal). - HubSpot power user (admin level): custom objects, workflows, calculated properties, reporting. This is non-negotiable. Our entire GTM runs on HubSpot. - Proven track record building post-sales infrastructure: renewal pipelines, customer health programs, churn reporting. Not just maintaining someone else's system. - You've solved the "sales closed it but CS never launched it" problem before. Implementation tracking, handoff design, book-to-live visibility. - Track record of owning and delivering complex projects autonomously. - Experience with support platforms (Zendesk, Intercom, Freshdesk) and building CRM-to-support integrations. - Comfortable working with product usage data and building it into operational workflows. - Comfortable with AI-powered workflow tools. We run an AI-first operating model where "Can an agent do this?" is the opening question for every process. - Experience with BI tools (Metabase, Looker, Tableau) is a plus. WHO YOU ARE - Self-directed builder. Your manager sets direction; you figure out the path, move fast, and document as you go. - Systems thinker with a pragmatic streak. You understand how line items, products, and contracts connect, and you fix what matters first. - AI-native. Heavy daily use of Claude (Cowork, Code, or both) to move faster; automating analysis, drafting workflows, and offloading the work that doesn't need a human. - Turn CRM data into action, not dashboards. You spot leaks be