IT infrastructure engineer (RMA & Diag)

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.   Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. We’re looking for a  IT infrastructure engineer  to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains. You’re welcome to work in our data center in Lappeenranta, Finland . Your responsibilities will include: Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting Execute workarounds and solutions for IT hardware issues Act as a subject matter expert and point of escalation for L1 and L2 technicians Create new processes and documentation for IT hardware team Collaborate with related departments to im Collaborate with vendors on warranty replacements (RMA), create requests and manage. Improve support processes, documentation and training materials   Requirements: Knowledge of datacenters, and server equipment Deep knowledge of IT hardware and practical experience of troubleshooting Skills working with the Unix/linux operating system and command line Experience with equipment monitoring, data analysis and presentation Proactiveness and sense of responsibility High proficiency in spoken and written English   It will be a bonus if you have: • Skills of repairing electronics at the component level (SMD) • Knowledge of network equipment and troubleshooting • Driving license type B   Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and work-life balance Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI  Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.  If you need accommodations during the application process, please let us know.