Head of Workplace

ABOUT THE ROLE We're looking for a Workplace Lead to build and run the physical and experiential backbone of our company as we scale globally. This is a rare role that sits at the intersection of strategy and execution: you'll design the systems, plan for capacity ahead of growth, and create an environment for employees and visitors alike that reflects who we are as a company. This role is built for someone who thinks like an operator and acts like a host. You're comfortable owning a multi-year space strategy and a same-day event logistics in the same week. WHAT YOU WILL DO AND ACHIEVE Operations & Systems - Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace scale without your personal bandwidth being the bottleneck - Manage a workplace budget and report on spend, utilization, and ROI - Hire and develop a team as scale requires it Expansion & Space Planning - Lead site selection, lease negotiations (with legal/finance support), and buildout for new offices as we expand globally - Own headcount-driven capacity planning, forecasting space needs against hiring plans and adjusting in real time - Partner with local counsel, contractors, and vendors to stand up compliant, functional offices in new markets - Build repeatable playbooks so each new market opens faster and more predictably than the last Employee & Visitor Experience - Own the day-to-day experience of every office the details that make people want to come in and want to bring people to - Design and run onsite programs, from daily operations to milestone moments (offsites, board meetings, exec visits) - Set the standard for how visitors, candidates, and guests experience the company from the moment they walk in - Build feedback loops with employees to continuously improve the workplace experience across locations - Build and lead a team of Office Coordinators across the newly formed offices Events - Plan and execute company-wide events, from team offsites to all-hands to external-facing gatherings - Manage event budgets, vendors, and logistics end-to-end - Partner with Leadership and cross-functional teams on programming that reinforces culture and connection QUALIFICATIONS - 7+ years in Workplace, Facilities, or a closely related operations role, including experience opening or scaling offices in multiple markets/countries - Track record of building systems and playbooks, not just running programs - Strong project management and vendor negotiation skills; comfortable owning budgets and being accountable for outcomes - A genuine hospitality instinct - you notice the details others miss and care about how people feel in a space - Startup DNA: you're energized by ambiguity, move fast, and are just as willing to move furniture as you are to present a capacity plan to leadership - Excellent judgment on when to build for scale vs. when to keep things scrappy - International experience preferred (real estate, considerations across markets) This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)