Head of Product Operations

Why Suki — and Why Now Suki is creating a new category in health technology: the AI-powered digital assistant for healthcare. Our mission is simple but profound—give time back to clinicians so they can focus on what matters most: caring for patients. Today, doctors spend hours navigating complex electronic health record (EHR) systems—modern versions of paper charts that are often unintuitive, fragmented, and time-consuming. Suki changes that. Clinicians using Suki already spend 70% less time on administrative work, and we’re just getting started. As our platform scales across voice, mobile, and enterprise experiences—and as the complexity of our product portfolio grows—we need a world-class operator to build the connective tissue between product, engineering, data, and our go-to-market teams. We’re looking for a Head of Product Operations to bring rigor, clarity, and velocity to how we build and ship products. Check out this short video to learn more about our mission and our culture. The Role As Head of Product Operations, you will own the operational backbone of Suki’s product organization. You will be the strategic glue between Product Management, Engineering, Data Science, Design, and our customer-facing teams—ensuring that product development is data-informed, efficiently executed, and tightly aligned with business outcomes. You will build and scale the systems, processes, and analytics capabilities that allow our product teams to move faster, make better decisions, and deliver greater impact. Reporting to the Chief Product Officer, you’ll serve as a trusted strategic partner to executive leadership, bringing operational excellence and a culture of continuous improvement to a rapidly scaling AI-first healthcare company. This is a rare opportunity to define what world-class product operations looks like at a category-defining healthcare AI company—and to set the bar for the industry. What You’ll Do Drive Operational Excellence Across the Product Organization Design and implement end-to-end product development processes—from ideation through launch and iteration—that maximize speed, quality, and cross-functional alignment Own the product development cadence: planning cycles, sprint rituals, milestone tracking, and executive review rhythms Identify and eliminate operational bottlenecks, reducing cycle times and improving predictability of delivery Build the Product Analytics & Insights Engine Stand up and scale a product analytics function that delivers actionable insights on usage, adoption, retention, and clinical outcomes Define and maintain the product KPI framework; ensure dashboards and reporting give product leaders real-time visibility into what’s working Partner with Data Science and Engineering to build scalable data pipelines that fuel experimentation, A/B testing, and evidence-based decision-making Translate complex data into compelling narratives for executive leadership and board-level reporting Own Cross-Functional Program Management Lead complex, cross-functional programs spanning product, engineering, clinical, regulatory, and commercial teams Build and manage the integrated product roadmap—ensuring dependencies are mapped, trade-offs are visible, and priorities reflect both user needs and business strategy Drive alignment across stakeholders on scope, timelines, and resource allocation for major product initiatives Serve as the central coordination point for EHR integration programs, platform launches, and enterprise rollouts Manage the Product Tech Stack & Tooling Evaluate, implement, and optimize the product team’s technology stack—including product analytics, feedback management, experimentation, roadmapping, and project management tools Ensure tooling enables seamless collaboration and data flow across product, engineering, and customer-facing teams Champion adoption and best practices; train and onboard teams on new tools and workflows Scale Strategic Communications & Governance Design and own the product communication cadence: stakeholder updates, release notes, internal product reviews, and customer advisory board coordination Build governance frameworks for product decision-making, prioritization, and resource allocation Ensure product strategy and progress are communicated clearly and consistently to executive leadership, the board, and cross-functional partners Be a Strategic Partner to the CPO & Executive Team Partner with the Chief Product Officer to translate product vision into operational reality Provide data-driven recommendations on portfolio prioritization, team structure, and investment allocation Bring an outside-in perspective: benchmark operational practices against industry best practices and continuously raise the bar What We’re Looking For 10+ years of experience in product operations, program management, product analytics, or a closely related function