Deployment Engineer (India)

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers. We’ve expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement. We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact. ROLE OVERVIEW We are seeking a highly skilled and motivated Deployment Engineer (DE) to join our remote team. DEs are highly technical self-starters who take ownership of deployments, integrations, and operational support of Avoca’s voice agent products in customer environments. This role requires deep technical expertise, strong root-cause diagnosis skills, and exceptional communication to ensure our solutions operate reliably in complex production environments. KEY RESPONSIBILITIES - Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures. - Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows. - Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges. - Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions. - Monitor and optimize product performance in production environments leveraging LLMs and distributed systems. - Communicate complex technical issues clearly to both technical and non-technical stakeholders. - Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency. - Take initiative to improve deployment tooling, reliability, and system observability. CORE COMPETENCIES Troubleshooting & Root Cause Analysis - Systematically diagnose and resolve complex technical problems. - Perform structured debugging across infrastructure, APIs, networking, and application layers. Communication - Clearly explain technical concepts and tradeoffs to diverse audiences including customers. Fundamental Knowledge - Strong foundation in computer science, system architecture, networking, databases, and distributed systems. - Ability to reason from first principles. Domain Knowledge - Understanding of Large Language Models (LLMs), their limitations, and operational considerations. Decision Making - Make fast, effective decisions that balance technical solutions with business impact. Ownership & Self-Starter Mentality - Proactively take ownership of problems, deployments, and improvements. QUALIFICATIONS - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. - Hands-on experience with: - Microservices architectures - APIs - SQL / NoSQL databases - Networking and distributed systems - Experience diagnosing and debugging production systems and integration environments. - Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications, is highly desirable. - Strong analytical and problem-solving skills. - Excellent verbal and written communication. - Experience in customer-facing technical roles is a plus. WHY JOIN AVOCA - Work remotely while collaborating with a high-performing team across US time zones. - Join a fast-moving startup environment where engineers have real ownership and impact. - Contribute to cutting-edge voice agent technology transforming service industries. - Solve challenging real-world AI deployment problems at scale. - Continuous learning and growth in a high-velocity, innovation-driven culture. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.