Customer Experience and Enablement Lead

JOIN THE TEAM BRINGING ADVANCED AUTONOMY TO THE BUILT WORLD At Bedrock, we're moving AI out of the lab and into the real world. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we're deploying autonomous systems on heavy construction equipment across the country, improving safety on job sites and accelerating schedules on critical infrastructure projects. We're not here debating the future of AI. We're deploying it in the real world. In just two years, we've raised $350M and achieved the first fully autonomous excavator deployments in construction. This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us. ABOUT THE ROLE Bedrock is looking for a Customer Experience and Enablement Lead to help our partners and their crews confidently adopt autonomy on the jobsite. Closely supporting our Commercial, Operations, and Product leaders, you’ll design the onboarding, training, and field engagements that prepare customers for deployments and help crews build the skills to succeed. This is a senior, hands-on role within Marketing for someone who combines customer advocacy, program design, strong writing, and community-building instincts. You’ll personally develop the materials that support the partner experience, build meaningful connections with customer leaders and field crews, and turn their feedback into better training, communications, and enablement. You’ll also own the strategy for Bedrock University—starting with practical resources for our earliest partners, then developing structured pathways toward certification for on-site Autonomy Technicians. You’ll also build our customer and field advisory-board programs into more frequent ways for customers to offer feedback and learn from one another. This role focuses on scalable programs and partner readiness, rather than individual account management, help-desk support, or deployment execution. KEY RESPONSIBILITIES - Design the customer-facing onboarding experience alongside our Commercial team, ensuring customer leaders and field crews understand what to expect from day one - Own the communications, materials, collateral, and content that support onboarding, deployments, crew training, and ongoing enablement. - Equip Bedrock’s field teams to deliver consistent onboarding and training through clear facilitator guidance, reusable materials, and practical tools. - Write and develop training resources, guides, presentations, and other materials with input from technical and safety experts, field operations teams, and creative partners. - Build programs that strengthen crew confidence and readiness, making our technology approachable, practical, and relevant to day-to-day jobsite responsibilities. - Own the strategy and roadmap for Bedrock University, evolving practical training resources and workshops into structured learning pathways, skills assessments, and eventual certification for on-site Autonomy Technicians and other supporting roles. - Own the community and program mechanics of customer and field advisory boards, including member engagement, communications, meeting cadence, participation, and follow-through - Partner with Commercial, Product, and Ops to ensure the right insights are collected through advisory board experiences to inform technical roadmap and future GTM motions - Develop ongoing opportunities such as webinars for customer leaders and field crews to exchange ideas, share practical experiences, and learn from one another. - Establish workflows and measures that help Bedrock understand crew readiness, training effectiveness, partner participation, and the quality of field feedback. - Travel regularly to customers, active jobsites, training activities, and advisory-board gatherings to build relationships and keep programs grounded in field realities. - WHAT WE’RE LOOKING FOR - 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline. - A strategic, hands-on program builder who can connect partner needs, field realities, and business priorities into practical, scalable experiences. - Strong writing and communication skills, with the ability to turn complex technical input into clear, useful materials for audiences with different responsibilities and levels of familiarity. - Experience designing onboarding, training, or learning programs that build confidence and prepare people to apply new skills in their work. - Strong community-building and facilitation instincts. You can earn trust, encourage participation, and create useful exchanges among customer leaders, crews, and internal exp