Fleet Service Manager

About us     Founded in 2017, Wayve is the leading developer of Embodied AI technology.  Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward.  Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving.  In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter.  We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.   Make Wayve the experience that defines your career!   The Role The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. Leading a team of Fleet Servicing & Maintenance Technicians, they oversee preventive and reactive maintenance, ensuring high fleet availability while adhering to strict safety and compliance standards. Their primary goal is to maximise vehicle uptime, optimise workshop operations, and drive efficiency in fleet servicing. This role requires strong leadership, operational oversight, and close collaboration with Field Engineering Leads and Heads of Geo to align servicing efforts with business needs. While not a shift-based role, flexibility may be required to support urgent fleet servicing needs. As a critical player in a pioneering AV fleet servicing function, the Fleet Service Manager will drive best practices and innovation in next-generation vehicle maintenance. Key responsibilities: Fleet Availability & Operational Efficiency – Ensure high vehicle uptime by optimising servicing/inspection schedules and minimising downtime. Cost Control & Budget Management – Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives without impacting service quality. Compliance, Safety & Regulatory Adherence – Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies. Fleet Upgrades & Deployment Coordination – Oversee mechanical and servicing-related upgrades while minimising operational disruptions. Team Leadership & Workforce Management – Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations. Data-Driven Decision Making & Reporting – Analyse fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance. Continuous Improvement & Best Practices – Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations. About you  In order to set you up for success as a Fleet Service Manager at Wayve, we’re looking for the following skills and experience.   Essential  Proven Experience in Automotive Fleet Servicing – Extensive experience as a Service Manager in a dealership, fleet management, or automotive servicing environment. Leadership & Team Management – Strong ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians. Operational & Project Management Expertise – Skilled in scheduling, resource allocation, and workflow optimisation to ensure efficient servicing operations. Health & Safety Compliance Knowledge – Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments. Excellent Communication & Stakeholder Engagement – Ability to liaise effectively with internal teams, leadership, and external partners to align maintenance operations with business needs. Customer-Centric & Results-Driven Mindset – Committed to maintaining high fleet availability and operational efficiency while meeting business objectives. Data Analysis & Performance Optimization – Proficiency in tracking maintenance KPIs, analysing fleet performance data, and driving continuous improvements. Process Development & Continuous Improvement – Experienced in refining servicing workflows, implementing best practices, and adopting new technologies to enhance efficiency. Desirable: Knowledge of ADAS technology and on-road testing requirements is highly advantageous. L2 Automobile Mechanic certification. Japanese language ability: JLPT N2 or above (fluent). English language ability: Fluent. Additional requirements: This role is Monday to Friday. On-site at our office in Tokyo and Yokohama. All applications are required to disclose any second job as part of the application process. All ap