{"access":{"catalog_url":"https://aidevboard.com/api/v1/catalog","description":"Public read endpoints are open and free. 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We enable our customers, from the world’s most innovative startups to the largest enterprises.\n Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.\n As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.\n  \n Role Summary \n As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.\n This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.\n  \n At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  \n  \n What You’ll Do: \n \n Develop deep technical expertise and continuously learn as the product evolves.\n Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.\n Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.\n Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.\n Become the go-to expert on Agent at Datadog, mastering both the technical landscape and the customer experience.\n Triage, investigate, and resolve complex Agent-related escalations spanning over Agent deployment, configurations, Agent performance, OOB and custom integrations, and telemetry/logs collection.\n \n  \n Who You Are: \n \n A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.\n A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.\n An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.\n A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.\n An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems).\n Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices.\n Comfortable navigating containerized environments like Docker and Kubernetes.\n Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows.\n \n Bonus points \n \n Computer Science or Engineering majors\n Experienced in using Zendesk, Jira, Confluence, or similar softwares.\n Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.\n \n  \n Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. \n  \n Benefits and Growth: \n \n Generous and competitive benefits \n  New hire stock equity (RSUs) and employee stock purchase plan\n Continuous career development and pathing opportunities\n Product training to develop an in-depth understanding of our product and space\n Best in breed onboarding\n Internal mentor and buddy program cross-departmentally\n Friendly and inclusive workplace culture\n \n  \n Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. \n #LI-Hybrid\n Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the","salary_min":85000,"salary_max":113000,"location":"Denver, CO","workplace":"hybrid","remote_scope":"not_remote","job_type":"full-time","experience_level":"mid","tags":["healthcare","scala"],"apply_url":"https://careers.datadoghq.com/detail/8094796/?gh_jid=8094796","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-08-07T08:26:29Z","expires_at":"2026-09-28T13:34:31.256184Z","created_at":"2026-08-25T18:27:09.230321Z","updated_at":"2026-08-29T13:34:31.446721Z","company_name":"Datadog","company_slug":"datadog","company_logo_url":"https://www.google.com/s2/favicons?domain=datadoghq.com\u0026sz=128","quality_score":85,"url":"https://aidevboard.com/job/3067e2fc-83f3-4267-b056-143f7a3e312b"},{"id":"36b52bc9-4097-48f4-a8f4-c32e0e68efe7","company_id":"27dcae6b-4bcb-4302-96b3-f69a6b2c39f1","title":"Clinical Criteria Escalations Specialist","slug":"clinical-criteria-escalations-specialist-160dbab9","description":"COMPANY DESCRIPTION\n\nToday, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, \"They'll be in touch soon.\" So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.\n\n\n\n\nROLE DESCRIPTION\n\nWe're seeking a Clinical Criteria Escalations Specialist to support our Qualifications team, the product customers rely on to evaluate medical necessity and documentation requirements. In this role, you'll own customer feedback, custom criteria requests, and clinical escalations, determining whether feedback represents a true criteria issue, a payer policy interpretation question, a documentation gap, or a customer-specific preference, and turning it into clear, actionable guidance.\n\n\n\nThis is a great fit for an RN or LPN with experience in utilization management, prior authorization, clinical appeals, CDI, medical necessity review, or payer policy review. You should be comfortable reading payer policies, reviewing clinical documentation, and making sense of ambiguous feedback with strong clinical judgment.\n\n\n\n\nRESPONSIBILITIES\n\n - Review and triage customer feedback related to qualification criteria, medical necessity logic, documentation requirements, and payer policy interpretation.\n\n - Review custom criteria requests and translate clinical requirements into clear internal guidance for criteria writers, reviewers, and customer-facing teams.\n\n - Read and interpret payer policies, Medicare/Medicaid guidance, and customer-provided documentation, validating that criteria align with the correct payer, code, policy source, and clinical scenario.\n\n - Partner with internal teams to resolve criteria-related escalations and close the loop on customer feedback.\n\n - Identify recurring feedback themes and help improve internal criteria standards, review guidance, and escalation processes.\n\n\n\n\nCANDIDATE QUALIFICATIONS\n\n - Active RN or LPN license.\n\n - Experience in utilization management, prior authorization, medical necessity review, clinical appeals, payment integrity, CDI, payer policy review, or DME/HME qualification review.\n\n - Strong understanding of medical necessity, payer policy, and clinical documentation, with the ability to distinguish policy-backed requirements from customer preference or workflow variation.\n\n - Strong written communication, attention to detail, and judgment around when to resolve, document, or escalate.\n\n - Familiarity with LCDs, NCDs, HCPCS, CPT, ICD-10, denial review, or criteria-heavy workflows like DME/HME, infusion, or specialty pharmacy is a plus.\n\n\n\n\nWHY TENNR?\n\n - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won't just talk about things, you'll get them done. And feel the impact.\n\n - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure\n\n - Innovate with Purpose: we're not just doing this for fun (although we do have a lot of fun). At Tennr, you'll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.\n\n - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week\n\n - Free lunch! Plus a pantry full of snacks.\n\n\n\n\nBENEFITS\n\n - Beautiful new office at 345 Hudson Street\n\n - Unlimited PTO\n\n - 100% paid employee health benefit options\n\n - Employer-funded 401(k) match\n\n - Competitive parental leave\n\n\n","location":"New York, NY","workplace":"remote","remote_scope":"unknown","job_type":"full-time","experience_level":"mid","tags":["healthcare","payments","scala"],"apply_url":"https://jobs.ashbyhq.com/tennr/fcb8c374-6fae-454a-baa2-a3e39188f639/application","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-08-12T21:54:51.061Z","expires_at":"2026-09-28T13:38:22.602315Z","created_at":"2026-08-25T18:28:25.642446Z","updated_at":"2026-08-29T13:38:22.755784Z","company_name":"Tennr","company_slug":"tennr","company_logo_url":"https://www.google.com/s2/favicons?domain=tennr.com\u0026sz=128","quality_score":55,"url":"https://aidevboard.com/job/36b52bc9-4097-48f4-a8f4-c32e0e68efe7"},{"id":"3b3ff49c-21f1-4052-9cbe-798f5dd17b17","company_id":"95fc9d4d-801c-4800-88aa-1301b340d8f5","title":"Incident and Escalation Manager","slug":"incident-and-escalation-manager-bef5acc4","description":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\n - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth\n\n - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500\n\n - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M\n\n\n\nIncident and Escalation Manager\n\nWhy this role exists\n\nVapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens.\n\nThis is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager.\n\nBuilding the program\n\nThis is the core of the role.\n\n - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise.\n\n - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night.\n\n - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way.\n\n - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation.\n\n - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is.\n\n - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library.\n\n - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure.\n\n - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads.\n\n - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions.\n\n - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation.\n\n - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works.\n\n - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems.\n\nAfter the incident\n\n - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to.\n\n - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc.\n\n - Close the loop with affected customers directly, including the credits or commitments made during the incident.\n\nEscalation management\n\n - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship.\n\n - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item.\n\n - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work.\n\n - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix.\n\n - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan.\n\n - Keep a written handoff and a named deputy so escalations stay covered when you are out.\n\nWhat you bring\n\n - 8 to 12 years across incident management, escalation management, technical support escalations, ","location":"San Francisco, CA","workplace":"remote","remote_scope":"unknown","job_type":"full-time","experience_level":"principal","tags":["speech","scala"],"apply_url":"https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-06-12T01:05:13.141Z","expires_at":"2026-09-28T13:43:07.204125Z","created_at":"2026-06-28T14:11:21.465589Z","updated_at":"2026-08-29T13:43:07.360216Z","company_name":"Vapi","company_slug":"vapi","company_logo_url":"https://www.google.com/s2/favicons?domain=vapi.ai\u0026sz=128","quality_score":55,"url":"https://aidevboard.com/job/3b3ff49c-21f1-4052-9cbe-798f5dd17b17"}],"page":1,"per_page":20,"total":3,"total_is_exact":true,"total_pages":1}