{"has_next":false,"jobs":[{"id":"c88d6afd-b950-4e5a-a87a-990b4ad2dd3f","company_id":"e8c9f3a5-9310-43f5-9341-321fe6d93a92","title":"HIL Platform Scalability Engineer","slug":"hil-platform-scalability-engineer-45bb9080","description":"About us    \n Founded in 2017, Wayve is the leading developer of Embodied AI technology.  Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.\n Our vision is to create autonomy that propels the world forward.  Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving.  In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future.\n At Wayve, your contributions matter.  We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.  \n Make Wayve the experience that defines your career!  \n The role  \n We are building a new team from the ground up, focused on developing the first generation of verification and validation infrastructure (hardware and software), including automated Hardware-in-the-Loop (HIL) with emulation of sensors, and vehicle systems.\n As a HIL Platform Scalability Engineer, you’ll ensure that our HIL systems scale reliably across different benches, programs and geographic locations. You’ll lead the development of monitoring, alerting, and access control and automation infrastructure that enables system uptime, test execution efficiency, and reliable operation of a global HIL fleet.\n We are looking for engineers who thrive at the intersection of test systems, infrastructure, automation and operation. In this role, you’ll be critical to scaling and maintaining a fleet of HIL systems that support system level integration and validation at different locations, while enabling engineer teams to move faster and with confidence.\n Key responsibilities: \n \n Design and implement observability systems to monitor health, uptime, and utilization of HIL benches across multiple sites\n Build tools and workflows to reduce bench downtime, increase availability and minimize operational overhead\n Manage HIL systems including all the underlying infrastructure, ensure it’s reliable, scalable and secure\n Develop automation for bench configuration, track changes, and maintain configuration/version control\n Ensure seamless integration of HIL systems into test automation, CI pipelines, and scheduling framework\n Work with other HIL engineers to triage and troubleshoot hardware/software issues affecting HIL stability\n Define HIL operational level agreement, and drive continuous improvements to scale bench operations efficiently\n Implement access control systems and remote control/interaction infrastructure in collaboration with IT and security teams\n Collaborate with the wider HIL team to innovate HIL test system as a service\n \n About you   \n You’re passionate about building robust, scalable test infrastructure that enables efficient system integration and validation at scale. You bring a strong mix of test system knowledge, infrastructure engineering and operational experience - with a strong focus on enabling engineering teams to deliver confidently at scale. This is an exciting opportunity to be part of a cutting-edge team that directly impacts the future of autonomous driving technologies, with an end-2-end AI model core.\n Essential Skills: \n \n Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineer, Systems Engineering or a related field \n 2+ years of experience working with test infrastructure, e.g., HIL, or hardware/software test environments\n Proficiency with observability/monitoring tools, e.g., Datadog, Grafana, Prometheus, etc\n Strong scripting and automation experience using Python, Bash, or similar scripting languages\n Proficiency with Linux or Unix based operating systems, command line tool\n Familiarity with CI/CD pipelines, test scheduling systems, and orchestration tools\n Excellent problem solving skills and operational thinking\n Strong written and verbal communication skills\n \n Desirable Skills: \n \n Experience in platform operations, site reliability engineering(SRE), or scaling test infrastructure\n Hands-on experience with configuration management tools, such as Ansible, Chef, Terraform\n Familiarity with containerization orchestration engines(e.g., Kubernetes) and proven understanding of continuous development techniques and pipelines (CI/CD, Git)\n Experience working with autonomous systems including robotics and/or autonomous vehicles\n Familiarity with automotive software development requirements and standards, such as ASPICE ,ISO 26262 and ISO 21448 (SOTIF) , with automotive HIL SW and HW products e.g. from Vector and dSPACE and with automotive SW architecture such as AUTOSAR\n \n This is a full-time role based in our office in Sunnyvale.  At Wa","salary_min":209700,"salary_max":298200,"location":"Sunnyvale, CA","workplace":"hybrid","job_type":"full-time","experience_level":"junior","tags":["autonomous-vehicles","generative-ai","robotics","scala"],"apply_url":"https://wayve.firststage.co/jobs?gh_jid=8525755002","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-04-28T18:35:01Z","expires_at":"2026-06-29T14:12:44.353656Z","created_at":"2026-04-30T05:55:01.023043Z","updated_at":"2026-05-30T14:12:44.469992Z","company_name":"Wayve","company_slug":"wayve","company_logo_url":"https://www.google.com/s2/favicons?domain=wayve.ai\u0026sz=128","quality_score":90,"url":"https://aidevboard.com/job/c88d6afd-b950-4e5a-a87a-990b4ad2dd3f"},{"id":"2e713456-327d-422b-9eca-de31dddd8b48","company_id":"3029e985-56bf-4ac2-9ae1-df4cdd53b12f","title":"Escalation Engineer - AI Security","slug":"escalation-engineer-ai-security-18717afe","description":"About Zscaler \n Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.\n Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.\n We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.\n \n Role \n We are looking for an experienced Escalation Engineer to join our Customer Success team.  This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy \u0026 Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.\n What you’ll do (Role Expectations) \n \n \n Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues\n \n Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities\n \n Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security\n \n Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes\n \n Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability\n \n Who You Are (Success Profile) \n \n \n You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.\n \n You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.\n \n You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.\n \n You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.\n \n You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.\n \n What We’re Looking for (Minimum Qualifications) \n \n \n 4–10 years of deep technical support, cloud support engineering, or escalation engineering experience\n \n Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles\n \n Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems\n \n Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures\n \n Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs\n \n What Will Make You Stand Out (Preferred Qualifications) \n \n \n Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows\n \n Familiarity with LLM-based system behavior, data leakage prevention in ","location":"Bangalore, India","workplace":"hybrid","job_type":"full-time","experience_level":"mid","tags":["distributed-systems","agents","data-pipeline","security","llm","scala"],"apply_url":"https://job-boards.greenhouse.io/zscaler/jobs/5105253007","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-05-27T12:58:26Z","expires_at":"2026-06-29T14:09:18.424845Z","created_at":"2026-05-27T14:09:33.235531Z","updated_at":"2026-05-30T14:09:18.539613Z","company_name":"Zscaler","company_slug":"zscaler","company_logo_url":"https://www.google.com/s2/favicons?domain=zscaler.com\u0026sz=128","quality_score":60,"url":"https://aidevboard.com/job/2e713456-327d-422b-9eca-de31dddd8b48"},{"id":"ece8aada-39df-4fd2-80eb-5140b3a35914","company_id":"66e863fb-9aaf-40df-996c-eb439e6f857e","title":"Support Escalation Manager","slug":"support-escalation-manager-9bb0b8c0","description":"About Glean: \n  \n Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. \n  \n At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. \n  \n Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. \n  \n If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. \n  \n About the Role: \n  \n Glean is seeking a highly capable and customer-obsessed Support Escalation Manager to lead the resolution of complex technical escalations and serve as a critical bridge between customers, Support, Engineering, Product, and QA.This role is responsible for driving high-severity and business-critical issues to resolution with urgency, structure, and clear communication. You will combine strong technical troubleshooting depth with calm operational leadership, ensuring escalated issues are investigated thoroughly, customer expectations are managed well, and learnings are translated into durable process and product improvements. You will play a key role in strengthening Glean’s escalation management function by improving how we investigate issues, communicate during high-pressure situations, measure performance, and scale best practices across the support organization. \n  \n You will: \n \n \n Own complex customer escalations end to end, serving as the primary point of contact for high-impact technical issues and ensuring strong documentation, clear next steps, and timely resolution. \n Lead structured investigations across Support, Engineering, Product, and QA to diagnose issues, isolate root causes, and drive both short-term mitigation and long-term fixes. \n Maintain direct and proactive customer communication throughout the escalation lifecycle, providing clear updates, setting expectations appropriately, and helping preserve customer trust during sensitive situations. \n Conduct deep root cause analysis for escalated cases and convert findings into actionable recommendations that reduce repeat issues and improve product reliability. \n Build strong cross-functional operating rhythms for escalations, including stakeholder reviews, issue tracking, follow-ups, and clear handoffs between teams. \n Analyze escalation trends, operational bottlenecks, and customer pain points to identify opportunities for workflow improvements, faster time to resolution, and better customer outcomes. \n Track and report on key escalation metrics such as response times, resolution times, customer impact, and customer satisfaction, and use those insights to drive improvements. \n Create and maintain high-quality documentation for escalated issues, troubleshooting patterns, runbooks, and internal knowledge-sharing. \n Mentor and enable support team members on escalation best practices, structured troubleshooting, customer communication, and documentation quality. \n Act as a strong voice of the customer internally by surfacing recurring pain points, influencing prioritization, and helping ensure customer needs are represented in product and engineering discussions. \n \n About you: \n \n \n 5–8+ years of experience in technical support, support engineering, customer solutions engineering, professional services, or a related customer-facing t","location":"Bangalore, India","workplace":"onsite","job_type":"full-time","experience_level":"lead","tags":["llm","agents","api-design","cloud","scala"],"apply_url":"https://job-boards.greenhouse.io/gleanwork/jobs/4692804005","is_featured":false,"is_sticky":false,"status":"active","published_at":"2026-05-06T16:36:58Z","expires_at":"2026-06-29T14:03:17.375764Z","created_at":"2026-05-07T14:03:19.708893Z","updated_at":"2026-05-30T14:03:17.498317Z","company_name":"Glean","company_slug":"glean","company_logo_url":"https://www.google.com/s2/favicons?domain=glean.com\u0026sz=128","quality_score":60,"url":"https://aidevboard.com/job/ece8aada-39df-4fd2-80eb-5140b3a35914"}],"page":1,"per_page":20,"total":3,"total_pages":1}